Cohen has three rules to help him lead difficult conversations, moving toward not walking away from conflict. Act as if you don't know anything about the situation, even if you do. Be quiet, especially at first.
When having a difficult conversation what are the 3 steps that can help the conversation to be productive?
Cohen has three rules to help him lead difficult conversations, moving toward not walking away from conflict. Act as if you don't know anything about the situation, even if you do.
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